How To Properly Execute Answering Services

The essence of answering service does not rest alone on its existence. It is in the ability of an agent or a professional telemarketer where success is measured. Therefore, every staff that is assigned to this function must be equipped with verbal communication and interpersonal skills. Being smart while practicing humility, politeness and sincerity is the best ingredient in making phone calls as pleasing as possible.

Here are the following tips to deliver an effective answering service:

• Answer calls before the third ring. Most likely, customers demand that call receivers respond on the first ring. Letting the third ring to drop makes an impression of being unprofessional and consequently, will be the reason to lose a client.

• Be nice and friendly. No matter what emotional bearing a prospect has for a particular call, the agent must always remain polite. Though, not all persons will be able to reciprocate such form of goodness, it is still meaningful to leave a positive mark.

• Leave problems at home. Bringing emotional struggle while receiving calls is highly disastrous. It would lead to an underperformance and dissatisfaction of customers.

• Be informed and knowledgeable. Know more about the company and its products and services, and other information that are both relevant and stimulating. Do not impart messages which are incorrect.

• Avoid fillers.

• Respond to messages immediately.

• Never put a caller on hold.


A telemarketer can add more key points as long as those are effective. The most important thing in answering call is to build rapport with prospects without compromising professionalism and quality.