How To Properly Execute Answering Services

The essence of answering service does not rest alone on its existence. It is in the ability of an agent or a professional telemarketer where success is measured. Therefore, every staff that is assigned to this function must be equipped with verbal communication and interpersonal skills. Being smart while practicing humility, politeness and sincerity is the best ingredient in making phone calls as pleasing as possible.

Here are the following tips to deliver an effective answering service:

• Answer calls before the third ring. Most likely, customers demand that call receivers respond on the first ring. Letting the third ring to drop makes an impression of being unprofessional and consequently, will be the reason to lose a client.

• Be nice and friendly. No matter what emotional bearing a prospect has for a particular call, the agent must always remain polite. Though, not all persons will be able to reciprocate such form of goodness, it is still meaningful to leave a positive mark.

• Leave problems at home. Bringing emotional struggle while receiving calls is highly disastrous. It would lead to an underperformance and dissatisfaction of customers.

• Be informed and knowledgeable. Know more about the company and its products and services, and other information that are both relevant and stimulating. Do not impart messages which are incorrect.

• Avoid fillers.

• Respond to messages immediately.

• Never put a caller on hold.


A telemarketer can add more key points as long as those are effective. The most important thing in answering call is to build rapport with prospects without compromising professionalism and quality.

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Using Live Operators to Improve Customer Satisfaction

Customers detest answering machines. Companies nowadays has to find better ways to answer customers questions 24/7 because this is where livelihood comes in. Live operators are one of the best options you have in order to take calls and inquiries from clients.

Inquiries need to be answered as quickly as possible, according to Beta Research Corporation, six or more rings before answering customer's call is unacceptable. You also have to make sure that you don't put them on hold for a long period of time. Putting customers on hold creates a negative impact in a company's corporate image.

If there are operators who answers the phone for you customers perception will eventually change, customers appreciate it if you are able to provide services through the help of a live person. This gives you the advantage of communicating better with them.

Having a human voice adds a positive experience for customers, if customers have positive experience they are more likely to purchase from your company again.

If they reach operators who directs their calls to the right person or who records their messages you'll notice fewer hang ups from them. Adding this service to your existing voice mail message also assures the callers that you genuinely value their time.

Using live operators is the best way to improve communication between you and your customers. You'll see all the benefits it will give your company if you invest in it, contact some of the reputable providers and if you finally find one that works for your needs hire them immediately. See how it will result to happier and more satisfied customers for your company.

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